Dear Audience Members,
According to the Resolution of the Council of Ministers of 29 April 2021, the restrictions on cultural events currently in place in Poland will not be lifted until 7 May. As a result, we are cancelling the performances of Werther on 7 and 9 May and educational projects: Family Fun at the Wielki (8 May).
The sales of tickets to all educational projects scheduled in May are put on hold, except for the art workshops accompanying the Jan Cybis exhibition (15, 29 May) and Meetings with Muzalinda (30 May). We follow the government’s Covid-19 announcements closely and will inform you about any developments through our website and social media.
Please be reminded that the performances of Aida (6, 7, 8, 9 May) and Carmina Burana (The Blink of An Eye) – BMW Art Club (29, 30 May) have already been cancelled.
The concert Premiere Prelude: Franz Liszt has been moved from 20 May to 2 June, while the premiere of the ballet Mayerling will take place on 4 June instead of 21 May.
The Opera Gallery will open its doors to visitors on 4 May at noon (Jan Cybis exhibition) and so will the Theatre Museum (its exhibition Tango: Opera, Theatre, Cabaret is on display in the opera house’s downstairs foyer). Don’t miss!
While our auditorium doors remain closed, we are there for you online. In May you may watch Krzysztof Pastor’s take on Romeo and Juliet on vod.teatrwielki.pl and OperaVision.
- Refunds on tickets purchased online and paid for using PayU will be credited to the account which was used to make the original payment, which means you do not need to contact us to get the refund. If you would like the refund to be made to a prepaid card, please fill in and submit the prepaid card request form until 7 May. After that date, the refunds will be made successively, within 30 days of the performance date.
- To obtain a refund on tickets purchased at the physical Box Office and paid for in cash or by card, please fill in and submit the ticket refund request form (if you would like the money to be credited to your bank account), or the prepaid card request form (if you would like the refund to be made to a prepaid card). You may also get the refund in person at the Box Office.
- All prepaid cards remain valid until the last event of the 2021/22 season.
- If your have already exchanged a voucher for a ticket for any of the cancelled performances, you will be entitled to swap it for a ticket to any of our performances in the 2021/22 season.
For inquiries, please contact the Ticket Service by phone +48 228265019, +48 22 692 02 08 or +48 692 02 10 (weekdays, 11 a.m.–7 p.m.), or by e-mail: email@example.com.
The box office in the main lobby will be closed until further notice.
The Boutique and box office in the opera house’s left wing are open:
every day from 11 a.m. to 6 p.m. until further notice.