Ticket refunds

All our performances are cancelled until 19 April. 

Ticket refunds

• Refunds for tickets purchased online will be automatically credited to your account. We ask for your patience: the refunds will be made successively.

• To obtain a refunds on tickets purchased at the box office, fill in this form and send it to zwroty@teatrwielki.pl. Out of concern for the safety of our staff and audience members, the box office remains closed until 19 April 2020. Once the opera house resumes work, you will also be able to get a refund at the box office. The deadline for submitting refund requests is 16 June 2020 (end of the artistic season).

• The premiere of the ballet Le Corsaire has been moved to September 2020. The tickets are not valid for new performance dates. You will, however, be able to make priority booking for September performances. We will inform you about the details soon. 

• Vouchers purchased this season remain valid throughout the 2020/21 season. If you have already exchanged the voucher for a ticket and the performance was cancelled, you are free to choose any other performance scheduled later this season or in the next one.   

Please follow our website and Facebook page for information on performances to be held from 20 April onwards.


For inquiries, please call the Ticket Service at +48 22 692 02 08 (weekdays 10 am–3 pm).