2020/21 Season - Ticket refunds
Due to the ongoing pandemic, we have revised our ticket refund policy for the 2020/21 season:
- You may request a ticket refund up until 48 hours before the performance date, either online (ticket refund request form) or at the physical Box Office. No cancellation fees apply.
- After the 48 hours mark, refunds will be made to prepaid cards only, without any cancellation fees. You may receive a refund to a prepaid card online (prepaid card request form) or at the physical Box Office. No cancellation fees apply.
- You can obtain a refund on a group ticket (more than 15 tickets) up until 7 days before the performance date. No cancellation fees apply. If you would like a refund an individual ticket included in a group booking, please contact our Ticket Service.
How to get a ticket refund:
- Refunds on tickets purchased online and paid for using PayU will be credited to the account which was used to make the original payment, which means you do not need to contact us to get the refund. If you would like the refund to be made to a prepaid card, please fill in and submit the prepaid card request form until 24 March. After that date, the refunds will be made successively, within 30 days of the performance date.
- To obtain a refund on tickets purchased at the physical Box Office and paid for in cash or by card, please fill in and submit the ticket refund request form (if you would like the money to be credited to your bank account), or the prepaid card request form (if you would like the refund to be made to a prepaid card). You may also get the refund in person at the Box Office.
- All prepaid cards remain valid until the last event of the 2021/22 season.
- If your have already exchanged a voucher for a ticket for any of the cancelled performances, you will be entitled to swap it for a ticket to any of our performances in the 2021/22 season.
For inquiries, please contact the Ticket Service by phone +48 228265019, +48 22 692 02 08 or +48 692 02 10 (weekdays, 11 a.m.–7 p.m.), or by e-mail: firstname.lastname@example.org.
Box Office opening hours:
weekdays: 11 am–7 pm / closed from 7 Apr. to 18 Apr.
Boutique opening hours:
everyday: 11 am–7 pm / 12-18 April, 11 am-6 pm