Ticket refunds

Ticket refunds in the 2021/22 Season

The following ticket refund policy applies in the 2021/22 season:

  • You may request a ticket refund up until 3 days before the performance date (excluding the actual day of the show), either online (ticket refund request form) or at the physical Box Office.

  • After the three-day mark but before the day of the show, refunds will be made to prepaid cards only, which you may request online (prepaid card request form) or at the physical Box Office.

  • No refunds are made on the performance date.

  • You can obtain a refund on a group ticket (more than 15 tickets) up until 7 days before the performance date. If you would like a refund an individual ticket included in a group booking, please contact our Ticket Service.

How to get a ticket refund:

  • Refunds on tickets purchased online and paid for using PayU will be credited to the account which was used to make the original payment, which means you do not need to contact us to get the refund. If you would like the refund to be made to a prepaid card, please fill in and submit the prepaid card request form. The refunds will be made successively, within 30 days of the performance date.
  • To obtain a refund on tickets purchased at the physical Box Office and paid for in cash or by card, please fill in and submit the ticket refund request form (if you would like the money to be credited to your bank account), or the prepaid card request form (if you would like the refund to be made to a prepaid card). You may also get the refund in person at the Box Office.
  • All prepaid cards remain valid until the last event of the 2021/22 season.
  • If your have already exchanged a voucher for a ticket for any of the cancelled performances, you will be entitled to swap it for a ticket to any of our performances in the 2021/22 season.

For inquiries, please contact the Ticket Service by phone +48 228265019, +48 22 692 02 08 or +48 692 02 10 (weekdays, 11 a.m.–7 p.m.), or by e-mail: bow@teatrwielki.pl.

The box office in the main lobby:
daily except Mondays, 11 a.m.–7 p.m.

The Boutique and box office in the opera house’s left wing:
everyday, 11 a.m.–7 p.m.


On the day of the spectacle: one hour before the event, the Boutique is open only to viewers who have a ticket for the show.

COVID-19 Safety Measures



Box Office opening hours:
weekdays, 11 am–7 pm
Saturday and Sunday (only on performance days), 11 am–7 pm

Ticket reservations & inquiries
To make a ticket reservation or inquiry, please call the Ticket Service at +48 22 692 02 08, weekdays, 11 am–7 pm or mail: bow@teatrwielki.pl