Ticket refunds / CONTACT

Ticket refund policy in the 2022/23 season

The following ticket refund policy applies in the 2022/23 season:

  • You may request a ticket refund up until 3 days before the performance date (not counting the day when the request is made and the day of the show), either online (ticket refund request form) or at the physical Box Office.
  • After the three-day mark but before the day of the show, refunds will be made to prepaid cards only, which you may request online (prepaid card request form) or at the physical Box Office.
  • No refunds are made on the performance date.
  • You can request a refund for a group booking:
    up until 3 days if you want a refund for 15–20 tickets
    up until 7 days if you want a refund for 21–25 tickets
    up until 10 days if you want a refund for more than 26 tickets
    You cannot request a refund if this would reduce the number of booked tickets to less than 15.
  • No refunds are made on the performance date.

The box office in the main lobby:
Daily except Mondays, 11 a.m.–7 p.m.

The Boutique and box office in the opera house’s left wing:
Daily, 11 a.m.–7 p.m.

*On performance nights the Boutique is open to ticket holders for an hour before the curtain-up.

Ticket Service Office:

Weekdays, 11 a.m.–7 p.m., tel. +48 22 826 50 19, + 48 22 692 02 08, +48 22 692 02 10, or e-mail: bow@teatrwielki.pl.