Dear Audience Members,
despite with all the necessary preventive measures in place to ensure the safety of the Polish National Ballet, we have found it impossible to hold rehearsals for the revival of The Lady of the Camellias. As a result, we made the uneasy decision to cancel the performances scheduled for 11–14 March 2021. We appreciate your understanding and support. All the opera performances, concerts and educational events are being held as planned.
Ticket refunds:
- Refunds on tickets purchased online and paid for using PayU will be credited to the account which was used to make the original payment, which means you do not need to contact us to get the refund. If you would like the refund to be made to a prepaid card, please fill in and submit the prepaid card request formuntil 9 March. After that date, the refunds will be made successively, within 30 days of the performance date.
- To obtain a refund on tickets purchased at the physical Box Office and paid for in cash or by card, please fill in and submit the ticket refund request form (if you would like the money to be credited to your bank account), or the prepaid card request form (if you would like the refund to be made to a prepaid card). You may also get the refund in person at the Box Office.
- If your have already exchanged a voucher for a ticket for any of the cancelled performances, you will be entitled to swap it for a ticket to any of our performances in the 2020/21 season.
For inquiries, please contact the Ticket Service by phone +48 228265019, +48 22 692 02 08 or +48 692 02 10 (weekdays, 11 a.m.–7 p.m.), or by e-mail: bow@teatrwielki.pl.
Box Office opening hours:
weekdays and weekend performance days: 11 a.m.–7 p.m.
Boutique opening hours:
Mon.–Sat.: 11 a.m.–7 p.m.
Performance Sundays: 11 a.m.–6 p.m.
For an hour before the curtain-up, the Boutique is open for ticket holders only.
