Frequently Asked Questions

How do I use electronic tickets? 

If you bought tickets online, you may either print them from the pdf file sent to your inbox or show them on the screen of your mobile device when entering the opera house. 

How long is my booking valid? 

You have to buy the tickets you booked within 30 days of making the reservation, or at least 14 days before the performance date. 

Are ticket returns accepted?

Single tickets may be returned no later than 7 days before the performance, while the deadline for returning group tickets is 21 days. In both cases you will need to present the receipt. A fee is collected each time you return a ticket – see our Terms and Conditions of Sale and Booking of Tickets for more information. 

Note: If you bought your tickets online you may retirn them only if the show has been cancelled or the repertoire changed. 

Can I get any rush tickets?

General rush tickets go on sale on the day of a performance, an hour before curtain up, subject to availability of seats in the auditorium. 

When should I arrive?

We recommend that you arrive at least 30 minutes before the performance starts. You will have time to leave your coat at the cloakroom, drink a glass of wine or a cup of coffee in the buffet and locate your seat. You will know when to proceed to your seat when you hear rings. If you are late for the curtain-up, you will have to wait until an intermission to get in the auditorium.

Note: The main entrance to the opera house is opened an hour before peformances shown at the Moniuszko Auditorium and half an hour before shows taking place in the Młynarski Hall and Redutowe Rooms. 

Do I need to pay for the cloakroom?

No, using our cloakrooms is free. 

Where can I buy performance programmes?

Programmes are sold by ushers at every level of the opera house, before the performance starts and during intermissions. You can pay in cash only. 

Are latecomers admitted? 

Latecomers can be admitted only during the first intermission.

 

Where is the Młynarski Hall? 

The Młynarski Hall, also called the Chamber Hall (Sala Kameralna), is located on floor six of the the opera house.  

Is smoking allowed anywhere in the Theatre?

Smoking is strictly prohibited everywhere in the building.