Frequently Asked Questions

How do I use electronic tickets? 

If you bought tickets online, you may either print them from the pdf file that was sent to your inbox or show them on the screen of your mobile device when entering the opera house. 

How to book tickets? 

Our Ticket Service only takes reservations by phone. Go to butik.teatrwielki.pl to find out more about the working hours and telephone numbers.

How long is my booking valid?

You have to buy the tickets you booked within 14 days of making the reservation. 

When can I request a ticket refund?

You may request a ticket refund up until 3 days before the performance date (excluding the actual day of the show) with a relevant receipt or VAT invoice. After the three-day mark but before the day of the show, refunds will be made to prepaid cards only, which you may request online (prepaid card request form) or at the physical Box Office. No refunds are made on the performance date. You can obtain a refund on group school tickets up until 7 p.m. on the day preceding the performance date with a relevant receipt or VAT invoice. In any case, no handling fees apply.

Please note: If you have bought a ‘ticket for Covid certificate holders’ and fail to present the relevant documentation when entering the opera house (more details), you will not be admitted to the event and will not be able to request a refund.

Can I get any rush tickets?

Rush tickets go on sale on the day of a performance, an hour before curtain up, subject to availability of seats in the auditorium. 

When should I arrive?

We recommend that you arrive at least 60 minutes before the performance starts. You will have time to leave your coat at the cloakroom, drink a glass of wine or a cup of coffee in the buffet, and locate your seat. You will know when to proceed to your seat when you hear rings. If you are late for the curtain-up, you will have to wait until an intermission (if there is one) to get in the auditorium.

Please note: The main entrance to the opera house is opened an hour before performances shown at the Moniuszko Auditorium and half an hour before shows taking place in the Młynarski Hall and Redutowe Rooms. 

Due to the Covid safety measures in place, please have the relevant Covid status documentation and your health declaration ready to present to our staff when entering the opera house (more details).

Holders of tickets for operas, ballets, and concerts may submit their health declarations online (not earlier than 48 hours before the curtain-up) using this form, which we recommend.

Do I need to pay for the cloakroom?

No, using our cloakrooms is free. 

Where can I buy performance programmes?

Programme, posters, publications, and souvenirs are available at our Boutique in the left wing of the opera house (opening hours) as well as online on butik.teatrwielki.pl.

Programmes are also sold by ushers directly before the start of the show and during intermissions (on Level 0 you can pay by card or in cash; elsewhere in cash only).

Are latecomers admitted? 

Latecomers can be admitted only during an intermission (if there is one).

Where is the Młynarski Hall? 

The Młynarski Hall (Sala Młynarskiego), also called the Chamber Hall (Sala Kameralna), is located on Level 6 of the the opera house.  

Is smoking allowed anywhere in the Theatre?

Smoking is strictly prohibited everywhere in the building.